HELP! Unhandled exception can not run Eudora at all!!

[Scott Campbell]

When I try to start Eudora 6.1.2(6.1.1 or 6.1.2 both do the same)
I get:


"Eudora out of date Table of Contents"

Whether I <rebuild> <use old> or <cancel>

I get:

Eudora
"Could not open file for writing
Cause: no such file or directory exist. (2)"

Then I get:
"An unhandled exception has occured in Eudora

Information is being written to the exception.log"


I'm using:
Winxp pro sp1
Avg v7.0.253
Eudora 6.1.2 Paid
xp's firewall is on


I've been using eudora eversince I've been on the internet (I think
about 10 years)
and this is the first problem I've ever had.

I tried all the ususal stuff that normally bails me out, went back to
restore points before any security updates etc (you know the drill),
but nothing works.

I have not done a clean reinstall of Eudora (hoping to avoid that).


The not good thing I do is I have about 10meg in the "IN Box" with
about 700 messages ..I have been doing this a very long time..(what I
do is I clean out the in box at around 1000 messages.)



Any help you could give me would be GREATLY appreciated.



Scott
***@nevervallnet.com
remove the never






Below is the appropriate parts of the Exception.log and Eudora.log

Exception.log:

Sun Jul 04 11:40:27 2004
6.1.2.0

Exception code: c0000005 ACCESS_VIOLATION
Fault address: 00530bb1 01:0012fbb1 C:\Program
Files\Qualcomm\Eudora\Eudora.exe

Registers:
EAX:00000001
EBX:00000001
ECX:00000003
EDX:00000001
ESI:00000000
EDI:ffffffff
CS:EIP:001b:00530bb1
SS:ESP:0023:0012c0dc EBP:0012c1fc
DS:0023 ES:0023 FS:0038 GS:0000
Flags:00010286

Call stack:
Address Frame
00530bb1 0012c1fc 0001:0012fbb1 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
00530b15 0012c220 0001:0012fb15 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
0053102f 0012ccb4 0001:0013002f C:\Program
Files\Qualcomm\Eudora\Eudora.exe
00472188 0012d3b4 0001:00071188 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
00542684 0012e190 0001:00141684 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
005424d9 0012e200 0001:001414d9 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
005424ae 0012e280 0001:001414ae C:\Program
Files\Qualcomm\Eudora\Eudora.exe
005310a4 0012ed1c 0001:001300a4 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
004be9e7 0012f590 0001:000bd9e7 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
004be60b 0012f9f0 0001:000bd60b C:\Program
Files\Qualcomm\Eudora\Eudora.exe
004be3aa 0012fa98 0001:000bd3aa C:\Program
Files\Qualcomm\Eudora\Eudora.exe
004be161 0012fac4 0001:000bd161 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
004c1150 0012fb0c 0001:000c0150 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
00518af1 00000005 0001:00117af1 C:\Program
Files\Qualcomm\Eudora\Eudora.exe




Eudora.log

Sun Jul 04 11:40:04 2004
Version 6.1.2.0
LogLevel 1183 (0x49F)
MAIN 128:0.0 Leeway 10, Out: MBX 1088453713, TOC 1088453745
MAIN 128:0.0 Out .mbx size: MBX 322761, TOC 322762
MAIN 128:0.2 Leeway 10, FreshDevices: MBX 1088207395, TOC 1088627135
MAIN 128:0.2 FreshDevices .mbx size: MBX 209123, TOC 209124
MAIN 128:0.3 Leeway 10, In-JIll: MBX 1088739026, TOC 1088745064
MAIN 128:0.3 In-JIll .mbx size: MBX 671175, TOC 671176
MAIN 128:0.3 Leeway 10, Orders Outstanding: MBX 1088838079, TOC
1088838079
MAIN 128:0.3 Orders Outstanding .mbx size: MBX 136540, TOC 136541
MAIN 128:0.3 Leeway 10, Junk: MBX 1088877178, TOC 1088877178
MAIN 128:0.3 Junk .mbx size: MBX 211700, TOC 211701
MAIN 128:0.4 Leeway 10, Trash: MBX 1088877005, TOC 1088877005
MAIN 128:0.4 Trash .mbx size: MBX 0, TOC 1
MAIN 128:0.6 Leeway 10, In: MBX 1088933397, TOC 1088928196
MAIN 128:0.6 In .mbx size: MBX 10440908, TOC 10423384
MAIN 128:0.6 Failed leeway test
MAIN 128:0.6 Failed size test
MAIN 8:0.6 Dialog: "Mailbox In has been changed since its table of
contents was created."
3280 16:0.7 Open 207.59.200.1:110
MAIN 8:0.18 Dialog: "Dismissed with 2"
MAIN 16:0.18 Preparing new messages to display: 2
MAIN 16:0.18 ***@rrpsec.com, Apply Today to Re-Establish You
MAIN 16:0.19 Processing AVG Scanner for Incoming mail...
MAIN 16:0.19 ***@rrpsec.com, Apply Today to Re-Establish You
MAIN 128:0.19 LOGNULL CTranslatorManager::DeMimeMsg() calling
::ReadIt()
MAIN 128:0.19 LOGNULL MultiReader::ReadIt() JJFileMT::Truncate(129)
MAIN 128:0.19 LOGNULL MultiReader::ReadIt() calling ::ReadIt()
MAIN 8:0.20 Dialog: "Could not open the file for writing\r\n"
MAIN 8:0.20 Dialog: "\r\n"
MAIN 8:0.20 Dialog: "Cause: No such file or directory exists. (2)"
MAIN 8:0.23 Dialog: "Dismissed with 1"

[Daniel Jacobson]

Post by Scott Campbell
When I try to start Eudora 6.1.2(6.1.1 or 6.1.2 both do the same)
"Eudora out of date Table of Contents"
Whether I <rebuild> <use old> or <cancel>
Eudora
"Could not open file for writing
Cause: no such file or directory exist. (2)"
"An unhandled exception has occured in Eudora
Information is being written to the exception.log"
Winxp pro sp1
Avg v7.0.253
Eudora 6.1.2 Paid
xp's firewall is on
I've been using eudora eversince I've been on the internet (I think
about 10 years)
and this is the first problem I've ever had.
I tried all the ususal stuff that normally bails me out, went back to
restore points before any security updates etc (you know the drill),
but nothing works.
I have not done a clean reinstall of Eudora (hoping to avoid that).
The not good thing I do is I have about 10meg in the "IN Box" with
about 700 messages ..I have been doing this a very long time..(what I
do is I clean out the in box at around 1000 messages.)
Any help you could give me would be GREATLY appreciated.

Have you compacted your mailboxes lately?

Try:
If your mailbox files are on a network, look into the following setting
in the EUDORA.INI file uder [Settings]:
TocDateLeeway 2 Number of seconds that the date on
a mailbox .TOC file can be behind
the .MBX file that Eudora will not flag
as being out of date. Helpful for
network file systems.

Increase this value until the problem goes away.

The default TocDateLeeway for Eudora 3.x and previous versions is 2
The default TocDateLeeway for Eudora 4.x and higher versions is 10.
--
Over and Out
Daniel Jacobson

[Scott Campbell]

Post by Daniel Jacobson

Post by Scott Campbell
When I try to start Eudora 6.1.2(6.1.1 or 6.1.2 both do the same)
"Eudora out of date Table of Contents"
Whether I <rebuild> <use old> or <cancel>
Eudora
"Could not open file for writing
Cause: no such file or directory exist. (2)"
"An unhandled exception has occured in Eudora
Information is being written to the exception.log"
Winxp pro sp1
Avg v7.0.253
Eudora 6.1.2 Paid
xp's firewall is on
I've been using eudora eversince I've been on the internet (I think
about 10 years)
and this is the first problem I've ever had.
I tried all the ususal stuff that normally bails me out, went back to
restore points before any security updates etc (you know the drill),
but nothing works.
I have not done a clean reinstall of Eudora (hoping to avoid that).
The not good thing I do is I have about 10meg in the "IN Box" with
about 700 messages ..I have been doing this a very long time..(what I
do is I clean out the in box at around 1000 messages.)
Any help you could give me would be GREATLY appreciated.

Have you compacted your mailboxes lately?
If your mailbox files are on a network, look into the following setting
TocDateLeeway 2 Number of seconds that the date on
a mailbox .TOC file can be behind
the .MBX file that Eudora will not flag
as being out of date. Helpful for
network file systems.
Increase this value until the problem goes away.
The default TocDateLeeway for Eudora 3.x and previous versions is 2
The default TocDateLeeway for Eudora 4.x and higher versions is 10.
--
Over and Out
Daniel Jacobson

Daniel,

I'm not on a network (this is my personal home system) and those
leeway etc. settings are not in the Eudora.ini file.

I do compact my mailboxes regularly (normally everytime I check
email), but unfortunately now Eudora bombs off before I can do that.

I'm getting very close to a reinstall. Since I do have a couple of
recent backups and the loss will not be too great. Right now I have
no confidence a reinstall will fix the problem.


Thanks very much for your help,
Scott
***@nevervallnet.com
remove the never

[Daniel Jacobson]

Post by Scott Campbell

Post by Daniel Jacobson
The default TocDateLeeway for Eudora 3.x and previous versions is 2
The default TocDateLeeway for Eudora 4.x and higher versions is 10.

I'm not on a network (this is my personal home system) and those
leeway etc. settings are not in the Eudora.ini file.

If any Settings is not in your Eudora.ini, then the default value
is used. You may need to raise your default values. So you
have to added then to the Eudora.ini file with the higher value.
--
Over and Out
Daniel Jacobson

[Scott Campbell]

On Sun, 04 Jul 2004 12:17:09 -0500, Scott Campbell

Post by Scott Campbell
When I try to start Eudora 6.1.2(6.1.1 or 6.1.2 both do the same)
"Eudora out of date Table of Contents"
Whether I <rebuild> <use old> or <cancel>
Eudora
"Could not open file for writing
Cause: no such file or directory exist. (2)"
"An unhandled exception has occured in Eudora
Information is being written to the exception.log"
Winxp pro sp1
Avg v7.0.253
Eudora 6.1.2 Paid
xp's firewall is on
I've been using eudora eversince I've been on the internet (I think
about 10 years)
and this is the first problem I've ever had.
I tried all the ususal stuff that normally bails me out, went back to
restore points before any security updates etc (you know the drill),
but nothing works.
I have not done a clean reinstall of Eudora (hoping to avoid that).
The not good thing I do is I have about 10meg in the "IN Box" with
about 700 messages ..I have been doing this a very long time..(what I
do is I clean out the in box at around 1000 messages.)
Any help you could give me would be GREATLY appreciated.
Scott
remove the never
Below is the appropriate parts of the Exception.log and Eudora.log
Sun Jul 04 11:40:27 2004
6.1.2.0
Exception code: c0000005 ACCESS_VIOLATION
Fault address: 00530bb1 01:0012fbb1 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
EAX:00000001
EBX:00000001
ECX:00000003
EDX:00000001
ESI:00000000
EDI:ffffffff
CS:EIP:001b:00530bb1
SS:ESP:0023:0012c0dc EBP:0012c1fc
DS:0023 ES:0023 FS:0038 GS:0000
Flags:00010286
Address Frame
00530bb1 0012c1fc 0001:0012fbb1 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
00530b15 0012c220 0001:0012fb15 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
0053102f 0012ccb4 0001:0013002f C:\Program
Files\Qualcomm\Eudora\Eudora.exe
00472188 0012d3b4 0001:00071188 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
00542684 0012e190 0001:00141684 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
005424d9 0012e200 0001:001414d9 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
005424ae 0012e280 0001:001414ae C:\Program
Files\Qualcomm\Eudora\Eudora.exe
005310a4 0012ed1c 0001:001300a4 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
004be9e7 0012f590 0001:000bd9e7 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
004be60b 0012f9f0 0001:000bd60b C:\Program
Files\Qualcomm\Eudora\Eudora.exe
004be3aa 0012fa98 0001:000bd3aa C:\Program
Files\Qualcomm\Eudora\Eudora.exe
004be161 0012fac4 0001:000bd161 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
004c1150 0012fb0c 0001:000c0150 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
00518af1 00000005 0001:00117af1 C:\Program
Files\Qualcomm\Eudora\Eudora.exe
Eudora.log
Sun Jul 04 11:40:04 2004
Version 6.1.2.0
LogLevel 1183 (0x49F)
MAIN 128:0.0 Leeway 10, Out: MBX 1088453713, TOC 1088453745
MAIN 128:0.0 Out .mbx size: MBX 322761, TOC 322762
MAIN 128:0.2 Leeway 10, FreshDevices: MBX 1088207395, TOC 1088627135
MAIN 128:0.2 FreshDevices .mbx size: MBX 209123, TOC 209124
MAIN 128:0.3 Leeway 10, In-JIll: MBX 1088739026, TOC 1088745064
MAIN 128:0.3 In-JIll .mbx size: MBX 671175, TOC 671176
MAIN 128:0.3 Leeway 10, Orders Outstanding: MBX 1088838079, TOC
1088838079
MAIN 128:0.3 Orders Outstanding .mbx size: MBX 136540, TOC 136541
MAIN 128:0.3 Leeway 10, Junk: MBX 1088877178, TOC 1088877178
MAIN 128:0.3 Junk .mbx size: MBX 211700, TOC 211701
MAIN 128:0.4 Leeway 10, Trash: MBX 1088877005, TOC 1088877005
MAIN 128:0.4 Trash .mbx size: MBX 0, TOC 1
MAIN 128:0.6 Leeway 10, In: MBX 1088933397, TOC 1088928196
MAIN 128:0.6 In .mbx size: MBX 10440908, TOC 10423384
MAIN 128:0.6 Failed leeway test
MAIN 128:0.6 Failed size test
MAIN 8:0.6 Dialog: "Mailbox In has been changed since its table of
contents was created."
3280 16:0.7 Open 207.59.200.1:110
MAIN 8:0.18 Dialog: "Dismissed with 2"
MAIN 16:0.18 Preparing new messages to display: 2
MAIN 16:0.19 Processing AVG Scanner for Incoming mail...
MAIN 128:0.19 LOGNULL CTranslatorManager::DeMimeMsg() calling
::ReadIt()
MAIN 128:0.19 LOGNULL MultiReader::ReadIt() JJFileMT::Truncate(129)
MAIN 128:0.19 LOGNULL MultiReader::ReadIt() calling ::ReadIt()
MAIN 8:0.20 Dialog: "Could not open the file for writing\r\n"
MAIN 8:0.20 Dialog: "\r\n"
MAIN 8:0.20 Dialog: "Cause: No such file or directory exists. (2)"
MAIN 8:0.23 Dialog: "Dismissed with 1"

Udate:
I have unistall and reinstall v6.1.2 and it still does the same thing


Scott
***@nevervallnet.com
remove the never

[Katrina Knight]

Post by Scott Campbell
When I try to start Eudora 6.1.2(6.1.1 or 6.1.2 both do the same)
"Eudora out of date Table of Contents"

That means the mbx file and the toc file for the mailbox in question don't
match.

Post by Scott Campbell
Whether I <rebuild> <use old> or <cancel>
Eudora
"Could not open file for writing
Cause: no such file or directory exist. (2)"
"An unhandled exception has occured in Eudora

There's no file name mentioned in that error? Access violation errors can
result from permissions problems in WinXP. If you have the computer set up
with multiple user IDs, is there any chance that you ran Eudora using a
different user ID before this problem came up? Messages about not being
able to write to files can also result from directory or file structure
problems. Have you run a disk-checking utility since this first happened?
If you haven't, doing so would be a good idea.

Post by Scott Campbell
I have not done a clean reinstall of Eudora (hoping to avoid that).

That's not likely to help. The problem is most likely to be with your data
files, not with the program files. Reinstalling doesn't change your data
files. You can choose to use a new data directory, but you can choose to
do that without reinstalling too.

Post by Scott Campbell
The not good thing I do is I have about 10meg in the "IN Box" with
about 700 messages .

That's bad. That may be the reason you're having problems.

Post by Scott Campbell
I have been doing this a very long time..(what I
do is I clean out the in box at around 1000 messages.)

You're waiting until you have 10 times the recommended limit before
cleaning it out.

Post by Scott Campbell
MAIN 128:0.6 In .mbx size: MBX 10440908, TOC 10423384
MAIN 128:0.6 Failed leeway test
MAIN 128:0.6 Failed size test
MAIN 8:0.6 Dialog: "Mailbox In has been changed since its table of
contents was created."

This is telling you that in.mbx was timestamped after in.toc.

My recommendation is for you to run a disk checking utility first. If that
doesn't find and fix a problem that is causing Eudora to have trouble
writing to its files, rename in.mbx and in.toc to something like OldIn.mbx
and OldIn.toc. That should let you open Eudora and download new messages
without having to open the mailbox that is giving you trouble now. See if
you can open the newly renamed mailbox. If you can, it is most likely that
the size of the inbox was the only cause of your problem. If you can't, it
is still not unlikely that the size of the inbox was your problem, but the
inbox may have actually gotten damaged while this was going on.

In the future, just don't use the inbox or the outbox as storage places
for messages. If you want to read all new messages in a single mailbox,
make another mailbox for that purpose and filter the messages you've been
leaving in the inbox to that mailbox.